Privacy Policy

Last Modified: 31/03/2025

Introduction

CozyUp Solutions, Inc. (the "Company") is committed to maintaining robust privacy protections for its users. Our Privacy Policy ("Privacy Policy") is designed to help you understand how we collect, use, and safeguard the information you provide to us and to assist you in making informed decisions when using our Service.

For purposes of this Agreement:

"Site" refers to the Company's website, which can be accessed at cozyup.com or through our web application.
"Service" refers to the Company's services accessed via the Site, where Hosts can offer extra services/amenities to their Guests, and Guests can discover and purchase these services.
The terms "we," "us," and "our" refer to the Company.
"You" refers to you, as a user of our Site or our Service.

By accessing our Site or our Service, you accept our Privacy Policy and Terms of Use, and you consent to our collection, storage, use, and disclosure of your Personal Information as described in this Privacy Policy.

About Us

We are CozyUp Solutions, Inc., a Delaware C Corporation incorporated on June 28, 2023, with our registered office located at, 2810 North Church Street, Wilmington, DE 19802, United States

EIN: 30-1363618
Legal Representative: Gary Bouchentouf
Contact Phone: +1 (323) 417-8458
Mail: [email protected]

I. Information We Collect

We collect "Non-Personal Information" and "Personal Information."

Non-Personal Information includes information that cannot be used to personally identify you, such as:

Anonymous usage data
General demographic information we may collect
Referring/exit pages and URLs
Platform types
Number of clicks

Personal Information includes:

Your email
If provided by you: first name, last name
For Hosts: address of your listings, pictures of your listings and services/amenities, and your company information ( name and address)
For Guests: basic contact information and payment details when required for service booking

Information collected via Technology

To activate the Service, you only need to submit your email address and password. To use the Service thereafter, you may need to submit further Personal Information.

For Hosts:

Address of your listings
Pictures of your listings
Pictures of services/amenities you provide
Optionally, your company information (address and name) for invoice generation

For Guests:

Basic contact information required for service booking
Payment information for purchasing services

In an effort to improve the quality of the Service, we track sales performance to understand the effectiveness of our platform. We may introduce tracking tools to monitor end-user activities and provide analytics to hosts to assist in sales.

Information you provide us by registering for an account

To become a subscriber to the Service, you will need to create a personal profile by registering with the Service, entering your email address, and creating a username and a password. By registering, you are authorizing us to collect, store, and use this information in accordance with this Privacy Policy.

Children's Privacy

The Site and the Service are not directed to anyone under the age of 13. The Site does not knowingly collect or solicit information from anyone under the age of 13, or allow anyone under the age of 13 to sign up for the Service. In the event that we learn that we have gathered personal information from anyone under the age of 13 without the consent of a parent or guardian, we will delete that information as soon as possible. If you believe we have collected such information, please contact us at [email protected].

II. How We Use and Share Information

Personal Information

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent.

We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to user's email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.

In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to:

Contact users in response to questions
Solicit feedback from users
Provide technical support
Inform users about promotional offers

We may share Personal Information with outside parties if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

Meet any applicable legal process or enforceable governmental request
Enforce applicable Terms of Service, including investigation of potential violations
Address fraud, security or technical concerns
Protect against harm to the rights, property, or safety of our users or the public as required or permitted by law

Non-Personal Information

In general, we use Non-Personal Information to:

Help us improve the Service
Customize the user experience
Track trends and analyze use patterns on the Site

This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers, and other third parties at our discretion.

Business Transitions

In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy.

Policy Changes

If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.

III. How We Protect Information

We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use.

We further protect your information from potential security breaches by implementing certain technological security measures including:

Encryption
Firewalls
Secure socket layer technology

However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.

IV. Your Rights Regarding the Use of Your Personal Information

You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user, the user can opt-out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail.

You can also indicate that you do not wish to receive marketing communications from us in the Settings section of the Site. Please note that notwithstanding the promotional preferences you indicate by either unsubscribing or opting out in the Settings of the Site, we may continue to send you administrative emails including, for example, periodic updates to our Privacy Policy.

V. Links to Other Websites

As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site and the Service.

Therefore, this Privacy Policy does not apply to your use of a third-party website accessed by selecting a link on our Site or via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application.

We encourage our users to read the privacy statements of other websites before proceeding to use them.

VI. Changes to Our Privacy Policy

We reserve the right to change this policy and our Terms of Service at any time. We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this privacy page for updates.

VII. Contact Us

If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to [email protected].

VIII. Data Retention

We will maintain your Personal Information for our records unless and until you ask us to delete this information.

IX. European Union Users

For users in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including:

Right to Access: You have the right to request information about how your personal data is being processed, including what personal data is being processed and for what purpose.
Right to Rectification: You have the right to have your information corrected if it is inaccurate or incomplete.
Right to Erasure: You have the right to request the deletion or removal of your personal data where there is no compelling reason for its continued processing.
Right to Restrict Processing: You have the right to restrict the processing of your personal data in certain circumstances.
Right to Data Portability: You have the right to obtain and reuse your personal data for your own purposes across different services.
Right to Object: You have the right to object to the processing of personal data in certain circumstances.
Rights Related to Automated Decision Making: You have the right not to be subject to a decision based solely on automated processing.

To exercise any of these rights, please contact us at [email protected].

X. Dispute Resolution

If you are a consumer residing in France or another EU country, and a dispute related to this Privacy Policy cannot be resolved through our customer support, you may have the right to access a free mediation service. For France, this service is provided by:

Association Nationale des Médiateurs (ANM)
Address: 62 rue Tiquetonne – 75002 Paris – France
Online form: https://www.anm-conso.com

You may also file a complaint via the European Commission's Online Dispute Resolution (ODR) platform here: https://ec.europa.eu/consumers/odr.

Last updated: March 31, 2025